The staff was very pleasant and friendly. The dental hygienist was kind and gentle and didn't berate me about not flossing consistently. She did emphasize the importance of flossing but not in a condescending way. She also answered all my questions about things happening with my teeth and made realistic recommendations about dental hygiene. I'm actually looking forward to coming back for my next cleaning! Certainly a night and day difference compared to my previous bad experiences at other dentists!