Appointment Cancellation
& No-Show Policy
Each appointment is reserved specifically for you. Thank you for helping us keep time available for every patient who needs care.
24 Business Hours’ Notice, Please
We ask that all patients give at least 24 business hours’ notice when canceling or rescheduling an appointment.
At Carter Orthodontics, we value your time and are committed to providing the best possible care to all our patients. Missed appointments prevent us from offering that time to other patients in need of care.
Missed Appointment & Late Cancellation Fees
Fees by appointment type.
Routine Adjustments & Retainer Visits
New Patient Consultations
Aligner Delivery Appointments
Braces Placement or Removal
We Understand Life Happens
Unexpected situations arise, and we want to be fair.
First Miss: Courtesy Waiver
Your first missed appointment will receive a courtesy waiver. Additional missed appointments or late cancellations may result in the applicable fee.
Emergencies
Emergencies will be reviewed on a case-by-case basis.
Repeated Missed Appointments
Repeated missed appointments may also result in scheduling restrictions.
Thank You for Being Part of the Carter Orthodontics Family!
We appreciate your understanding and cooperation. These policies help us keep appointments available, minimize delays, and provide the quality care every patient deserves.
Carter Orthodontics Team
