My 14 year old son is currently a patient. He always has something to improve upon with his oral care at home (the staff probably thinks he has horrific oral hygiene and wonders if we really do buy him toothpaste!! :-0 )These sweet ladies put it out there for him like it is and don't hold back! They are the kindest staff but are very truthful when it comes to at home care. And for that we are SUPER thankful! It truly does takes a village and we're so glad Carter Orthodontics is a part of our village!